GENERAL
TOP UP & WITHDRAW METHODS
QR CODE
FREQUENTLY ASKED QUESTIONS (FAQ)
01. Abnormal login problem?
Make sure your network is functioning properly
Make sure your UID account and password are entered correctly
Pay attention to uppercase and lowercase letters of password
02. How to change the payment pin?
Its own QR code allows third parties to identify the QR code for registration and download platform through WeChat
scanning or other application software, and become their referrer.
03. How to change login password?
Login in to WINBOX, click “Me” > “Setting” > “Modify Payment Code”
04. Why didn't I find any entertainment option when logging into Winbox?
When a visitor logs in (without a referrer binding), he cannot enter any game and cannot deposit or withdraw
cash. Visitors need to set the permission to bind the “recommended referrer” to trigger the game and the recharge function
Step 1: Log in to WINBOX, click “Me” > “Settings” > “Referrer”
Step 2: You can scan the QR code of your friend or the QR code of the promoter found on the Internet to bind the
recommender. After the binding is completed, all operations can be performed normally
05. When need login on different device
In order to protect your account, when using different devices to log in, you need to complete the “bind device” step
Enter your mobile phone number on a new device for receive a verification code to log in
06. Transaction record
The transaction record in the upper right of the wallet function can filter various platforms and time to view
detailed transaction records. In addition, the user’s transfer content is presented in detail in this function.
07. Order history
The order history function saves user recharge and withdrawal records. Click the record to view the details
If your top up and withdrawal has not passed or reject, you can click into the details to view the reason.
About Us
As an international leading online game company, we have world-class game information experts, helpful and experienced customer service teams, professional marketing and state-of-art technical team to ensure that our customers can enjoy playing in a safe environment.
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